Manjunatha MN — Pega Lead System Architect

Technical Skills

Full-stack Pega expertise across platforms, frameworks and cloud

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Pega Platform

Pega 8, PRPC 7.x / 6.3x, Case Management, Decision Strategy Manager, Pega Cloud

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Pega FS Frameworks

KYC/CLM, CPM for FS, NBAMFS, NBAM, SCMForFS, FSIF, DSM, Pega Marketing

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Solution Architecture

Enterprise architecture, extensibility design, data exchange patterns, integration strategy

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Cloud & DevOps

Azure, Google Cloud, Pega Cloud, CI/CD pipelines, ELK Stack, DevOps

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Java / J2EE

Java, J2EE, Web Services (JAX-WS, JAXB), Struts, Spring, Hibernate, REST/SOAP APIs

👥

Chapter Lead & Agile

Pega Chapter Lead, Scrum, SAFe, team mentoring, DCO sessions, talent acquisition

Experience

17+ years of enterprise BPM delivery across Europe and Asia

Implementing Pega DSM decision strategies for inbound/outbound retail marketing on bol.com.
Building data flows to import customer data for real-time decision processing on Google Cloud & Pega Cloud.
Supported production during peak traffic events (Black Friday, Christmas) for high-availability decisioning.
Reviewing and validating architecture recommendations from Pegasystems on decision capabilities.

Architected the Consumer Loans / XCLAS journey process on Pega 8 with Azure Cloud, Oracle & ELK Stack.
Designed instant lending capabilities based on customer profile, income and expense detection.
Drove architecture best practices, cost reduction via case-based licensing, and application monitoring/alerting.
Defined application availability strategy and managed the technical backlog prioritisation with business.

Greenfield design and delivery of Credits & Legal Entity mutation application on Pega 8 / PRPC 7.3 with Azure & PostgreSQL.
Led migration from on-prem to Pega Cloud; drove the cloud journey across 6 agile teams in the tribe.
Served as Pega Chapter Lead: improved engineering craftsmanship through technical sessions and guild best practices.
Defined data exchange patterns with interface teams; automated document generation, signing and financial system updates.

Led end-to-end Order Fulfilment Framework on PRPC 7.3 covering retail, wholesale and enterprise orders.
Architected integrations with external systems for network feasibility, appointment handling and delivery.
Helped BAs in functional story creation, DCO sessions and custom module estimation.

Designed "Pega Hotel" — a template-based, self-service Pega platform shared across ING business lines.
Responsible for all Pega applications, ECS/NFR standards and globally shared assets used across ING Netherlands.
Provided expert services to business solution centers ensuring platform stability and scalability.

Built Client Case Management Tool (CMT) on PRPC 7.2 to replace legacy Outlook-based client servicing.
Designed parallelised Java EWS API email integration — the backbone of the client interaction platform.
Scaled go-live from 300 users with onboarding of new teams every 3 weeks.

Core developer and point of contact for NBAMFS — Pega's Next-Best-Action for Financial Services product.
Led scrum team of 6, owned CI/CD pipeline stability and cross-DB/server quality assurance.
Delivered CPM for FS framework enhancements serving card, wealth, retail/commercial banking and collections.
Implemented new product features shipped in upcoming Pega platform releases.

Delivered Oracle CRM & Pega BPM solutions for ANZ Bank Vietnam and Standard Chartered Bank.
Built Telesales platform with Avaya/Asterisk CTI integration, inbound screen pop-up and click-to-dial.
Led technical solution design, custom component development and UAT facilitation.

Certifications

Validated Pega expertise across all architect levels

CLSA

Certified Lead System Architect

Pegasystems · v7.1

CSSA

Certified Senior System Architect

Pegasystems · v7.1

CSA

Certified System Architect

Pegasystems · v6.2

B.E.

Bachelor of Engineering

Vishweswaraiah Technological University · Bangalore

What Colleagues Say

Recommendations from peers, managers and architects across Europe

"I had the pleasure of working with Manjunath when he was the Tech Lead Pega in our Scrum team. He's an exceptionally professional and reliable colleague, always maintaining a positive attitude and bringing great energy to the team. Manjunath is not only a highly skilled Pega developer but also someone who consistently proposes smart, practical solutions that move the project forward. His deep understanding of business processes — especially in the banking domain — adds real value to his technical expertise."

Alain HENG

Scrum Master · Certified Pega Business Architect

"When we needed additional capacity to manage our Pega CDH solution through the peak sales season, Manju quickly jumped on the bandwagon. After a brief onboarding period he took over half of the 'on duty' shifts. I have come to know Manju as an experienced professional, with a flexible mindset, and a great team member who is able to explain technical concepts in a clear way. I would hire him again for any Pega-related assignment that requires a senior/expert level experience."

Kees Engelmoer

Digital Capabilities Lead · People, Product & Technology

"I highly recommend Manju for any Pega Decisioning projects, confident that his expertise and teamwork will greatly benefit any team or organization. In addition to his technical proficiency, his communication style and eagerness to share insights creates a positive working environment."

Kağan Kaya

Pega Senior System Architect

"Manju and I worked together for 2 years at Rabobank. Manju is a very good Lead System Architect of a development team. He has a very good technical understanding of Pega and IT which makes him an efficient developer. As team leader, he is able to set team goals and guide the team along the way. It was a pleasure to work with Manju."

Joël Verkade

Engineering Lead · ASN Bank

"Great experience working with Manjunath in Societe Generale! He proved to be a very efficient team leader, with strong technical skills coupled with a client-oriented mindset. I have no doubt that Manjunath will excel in his next challenges!"

Mohamed Ziachi

Manager · BNP Paribas CIB

"Manjunath is technically very strong and has an excellent appreciation of Pega. This is only matched by his listening and consultancy skills. He is a great person to have in your team."

Russell Thomas

Pega Developer · SixWorks

"Manjunath is a very qualified Pega expert with understandings on web principles that helps him to get the best from Pega capabilities and offer what his clients are dreaming of."

Marc-Antoine Niggemann

Technical Lead

Manjunatha MN
Pega LSA & Chapter Lead

Technical Skills

Pega Platform

Pega FS Frameworks

Solution Architecture

Cloud & DevOps

Java / J2EE

Chapter Lead & Agile

Experience

Lead Decision Architect

Lead System Architect / Pega Chapter Lead

Technology Architect / Pega Chapter Lead

Lead System Architect

Technical Architect — Pega CoE (Hotel)

Technical Lead / Architect

Principal Solutions Engineer / Senior Solutions Architect

Module Lead