New Process Discovery Software from Iontas Solves Major Issues in BPM World

AUSTIN, Texas & LETTERKENNY, Ireland, Aug 06, 2008 (BUSINESS WIRE) -- Iontas announced today the release of the latest major addition to its Focus software suite. Process Discovery Focus conducts automatic process discovery based on users' activities, delivering detailed insight into how people actually follow business processes. The new application automatically captures every step that users take to perform important business tasks, without interrupting their work or requiring integration. By graphically mapping how processes are followed, Process Discovery Focus helps managers immediately understand where to focus resources for process improvement. The resulting flow charts show how many users are following a certain path, as well as where the exceptions and process loops are. New best practices may also become readily apparent.

Iontas's unique and powerful Focus software suite helps companies understand how their most important assets - people and information technology - are actually working together. After a business manager defines the first and last steps in a process, Process Discovery Focus analyzes the use of software enterprise-wide to build a picture of the intermediate steps that users actually take to perform that business process.

The result? Managers can end the guessing game about how people actually use information technology. With Focus, business managers are able to identify, promote and propagate best practices consistently throughout the organization, improve operational efficiency, and significantly reduce costs.

"Several leading analysts told us that automatic process discovery didn't exist; that no one really had insight into how people were doing their work. Data didn't exist, so companies had to resort to surveys, interviews, logic and hypothesizing - all painful, often inaccurate, and inefficient method. So, we built Process Discovery Focus to fill this tremendous need in the Business Process Management (BPM) space," said Iontas CEO Joe Stockton. "Every manager at every company needs to understand their processes before they can optimize them. We're generating a lot of interest from the customers we've shown this to," he added.

Process Discovery Focus is intended for both front- and back-office operations. Any firm wanting to enhance its operations can take advantage of the information the Focus suite makes available.

About Iontas

Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.

Installed on over 500,000 PCs worldwide, Iontas's Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company's business processes and software tools.

Iontas helps companies work smart.

SOURCE: Iontas